Terms and Conditions

VTA E-Scooter is a UK based retailer and service provider.

By ordering from VTA E-Scooter you agree that you have read and accepted our terms and conditions.

Please allow 48H for orders to be dispatched. 

Orders are sent out with UPS/Royal Mail 24-48H delivery. 

If you do not receive your delivery within 4 working days please do contact us.

If you require delivery for any other country other than UK, please do reach out and we can organise custom shipping to your requirements.

Refunds and exchanges are possible only if the order was damaged upon arrival or if it does not correspond to the order placed.

We can not be held responsible for damages that are brought upon by wrong installation, wrong handling or the misuse of our products. 

If you are in doubt about any of the above please do reach out to us and we can discuss your queries in more detail.

Faulty items can be returned within 7 calendar days.

Returns are accepted within 14 calendar days for a refund and must not be used, damaged or with any wear marks.

Shipping cost for returned items is non refundable and the cost for return is covered by the buyer.